Shipping within Singapore
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All packages are shipped from our Singapore office via NinjaVan, unless otherwise stated.
Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.
| Mode of Delivery | Ninja Van Standard Courier | Ninja Collect |
| Cost |
SGD$4.00 w.e.f. 1 Sep 2023 |
SGD$4.00 w.e.f. 1 Sep 2023 |
| Tracking | Yes | Yes |
| Delivery Lead Time | 1-3 working days | 1-3 working days |
| Doorstep Delivery | Yes | No |
| Weight Limit | 3 kg | 3 kg |
For packages above the weight of 4 kg, the rates are as follows:
|
NinjaVan Rates and Lead times |
Small (<3kg / 80cm) |
Medium (<8kg / 120cm) |
Large (<10kg / 200cm) |
Extra Large (<20kg / 300cm) |
|
Standard and Collect (1-3 working days, anytime)* |
SGD$4.00 w.e.f. 1 Sep 2023 |
SGD 5.00 |
SGD 8.00 |
SGD 15.50 |
|
Express (1-2 working days, anytime)* |
SGD 6.00 |
SGD 8.00 |
SGD 9.00 |
SGD 16.50 |
(Last updated: Aug 2023)
Once your Order status has been updated to ‘DISPATCHED’, you may track your package with the tracking number provided to you via email. You can also log in to your Account’s Order History to retrieve the tracking number.
NinjaVan delivers to all areas in Singapore mainland except for Jurong Island.
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To schedule a re-delivery, you can contact NinjaVan via https://www.ninjavan.co/en-sg/contact-us/ or email support_sg@ninjavan.co. Please check your junk/spam mailbox before contacting Ninja Van, if you have not receive any delivery failure message from NinjaVan.co.
Re-delivery charge will apply after a 3rd failed delivery attempt.
We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.
Ninja Collect (For Singapore Orders Only)
You can now opt for a flexible self-collection option where you can pick up your package at locations island-wide through our delivery partner, Ninja Van. For more details regarding this service, please visit https://collect.ninjavan.co
Ninja Collect | Step-by-step Instructions
- For big parcel exceeding the sum of dimensions (length + width + height) of 80cm, please choose a Ninja Collect Point with the capability to accept the parcel.
- For more locations and information, please visit https://ninjavan.co
- Select a Ninja Collect Point from the map in Ninjavan's website and copy the generated short address and 6-digit postal code.
- Paste this information as your "Delivery Address" during checkout. Please do not include any information except for the short address in the address field 1, you may leave address field 2 and unit number field blank.
- Simply confirm your purchase and you're good to go!
- You should receive a 'Verification Code SMS' when your parcel is ready for pick-up.
- You may receive an email from Ninjavan if an invalid Ninja Collect Point is chosen or if the Ninja Collect Point is not available. Please reply to the email within 2 days. Re-delivery charge will apply if the parcel is sent back to us.
